"We cannot begin to adequately express our deep appreciation for all that Dana Gustafson did to assist us through the home-buying process. The day she called (because of internet inquiries we made on the website) was truly an answer to a prayer! We had contacted other real estate agents and were never given the courtesy of a callback. Dana immediately sent us listings, via email, for our review. She was flexible with our schedule because we lived out of the area. She arranged her schedule to meet with us for the short period we were in town in order to find a home.
She assessed our needs and desires and showed us many suitable properties. Her very high level of expertise, excellent knowledge of the current market, and professionalism made it a pleasure to work with her. When we decided what property we wanted to buy she was right there helping us with the decision and telling us all the pros and cons. She was always available for questions and always responded quickly to our calls or emails. We never had any questions that went unanswered. We were also continually grateful for her warmth, heartfelt friendliness and positive attitude during those moments when we got discouraged.
The transaction had many challenges and Dana kept us apprised throughout the entire process. She was extremely knowledgeable about the property values, investment suitability, convenience of locations, available resources and many other items that a person needs to know before purchasing a home. We are firmly convinced that we got a realtor that went above and beyond the call of duty. Prudential is lucky to have a professional that makes real estate her business. We cannot thank her enough for all the guidance and wisdom she provided!"
Rosalie and Bill
"Words Cannot express how extremely thankful we are for all your patience, guidance, advice, time and help during this process!! We got very lucky that our email requesting to see the Portsmouth house went to you! Thanks for making this a memorable experience. We are happy we have you in all our "first home stints." (Especially since there was more than one!)
Patrick and Katie
"Dana went above and beyond helping us list, sell and buy out new house. There were snags along the way but Dana was always there to smooth everything out. She returns calls promptly and found all the answers to any question we had. She cares about how you feel and listens to what you want.
She was very patient and got us through all the rough spots. Our listing was unique. Dana was instrumental in finding just the right person to stage our house, getting it ready for all showings. We had very specific wants and needs for our new home and Dana focused on those extremely well.
If you are looking for an outstanding agent we would highly recommend Dana"
Steve and Donna
"Dear Ms. Shirley Conner, (Managing Broker)
I am writing to share our experience of purchasing a home in Virginia. My husband (Martel Perry) and I began our search from North Carolina via the internet for a home in Virginia last August 2014. Ms. Gustafson answered our mail and we traveled to Virginia to meet her, and she served as our agent for this entire period of time. Ms. Gustafson has been extremely helpful to my husband and I in every respect.
Professional in every way, Ms. Gustafson was always on time for meetings, her demeanor has always been pleasant, patient, kind, and helpful. She kept in touch with us while we were in North Carolina, searched for homes that met our criteria, kept us abreast of the real estate market in Virginia.
After a year of careful searching, we made our decision on a house, and Ms. Gutafson took all the steps necessary to make sure that our closing went well, and she recommended excellent vendors for needed repairs in the house we ultimately closed on. I can go on with many more accolades, but simply stated, Ms. Gustafson is knowledgeable about the field of real estate, she knows the market, and represents BHHS well.
We shall never forget the professional help and support Ms. Gustafson has given us. She is a professional in every respect.
In closing, please know that we will recommend BHHS and Ms. Gustafson to others, and we will certainly call upon Ms. Gustafson in the future."
Rev. Dr. Irene E. Gilbert
Sarah and I would like to extend our thanks on a job well done in selling our home this past June. Your thoroughness, professionalism, and flexibility really made the process go as smooth as possible.
You went above and beyond in scheduling and meeting with contractors and inspectors, something I know most agents would never have done. The marketing of the property was also exceptional, especially the virtual tours, staging and web presentation. The new software in use for the signing of documents made selling our home from afar easy and straight-forward.
Thank you again so much for all that you do."
Thomas and Sarah Huss
I wanted to take the time to commend Dana Gustafson on a job well done. My name is Victoria and I was represented in my home sale by Dana. This was a very difficult process for me made tolerable through Dana's absolute professionalism. Each day was a new experience and Dana kept it smooth, easy, and harmonious. She connected with me daily and made sure that my needs, desires, and questions were addressed expediently.
Dana is a tremendous representative for BH and I have recommended her to friends in the community. Dana is good at hand-holding which is necessary when leaving your home. I wish everyone a home-selling or buying experience as effortless as mine. Dana made this procedure a very positive experience."
"Dana Gustafson went above and beyond to help us find our home. She listened to everything we said and led us in the right direction. She always responded to questions promptly and always had an answer for us. It was a pleasure working with her."
"Dana is a joy to work with and I'd recommend her to anyone! Truly the best!"
Eliot and Shelly Harris
"We met by accident riding past her personal home she had just listed. We were not in the market to downsize until over a year from now. Too long of a story to tell but God performed a real miracle using Dana as our agent. Dana worked so hard to make this all happen. She kept in touch with us several times."
Delores and Leslie (Pete) Kessel
"To Whom it may concern:
We are writing this to express our sincere pleasure and gratitude for working with Dana Gustafson. After searching online, we found a listing in Virginia Beach. Libby was being hired for a new position and needed to find a place to live. Luck was on our side and we were connected with Dana.
The first time Libby met Dana she noticed that she really seemed to be a good listener, open and friendly. Even more importantly Dana Gustafson was honest, patient and professional. Dana answered almost all calls immediately and replied to voicemail promptly.
As a native of the area, Dana was very familiar to the Virginia Beach area that we were interested in. She showed Libby around and pointed her to areas that would good fits for our needs and wants. She quickly found a home that fit. She researched comps, and we made an offer which was eventually accepted. This was our first purchase in the Virginia Beach area.
Dana guided us through the entire process, from loan prequalification to searching for houses to making the offer and closing the deal. We credit Dana Gustafson with a smooth, stress-free home-buying experience.
Dana made sure that all deadlines were met and tirelessly stayed on top of the process, even over any of the holidays that came up or when Libby was out of the country for work.
From the beginning and throughout the closing process, Dana was always on top of it, and she was always available when we had questions. She patiently and knowledgeably walked us through any questions we had, no matter how big or small. During the closing period, she was even there in the lawyer's office for any follow-up.
As time went on Mike was able to relocate to the Virginia Beach area as well and it was time to sell the place Libby had purchased and find a place for both Mike and Libby. Dana was the person we called.
This is our third purchase of property, (we had a property in NY) and we had such a great experience with Dana. Throughout the process, we worked with several other real estate agents, but they were unable to come close to the skills Dana possesses. Dana is savvy, personable and knows the market inside and out.
Dana's connections were invaluable in helping us secure an inspection, get appraisals and complete due diligence to secure the property. We have recommended Dana to our friends already. We recommend Dana to anyone looking for a home in the Hampton Roads area. We could never have gotten our dream home without her.
To reiterate, we are nothing but pleased with Dana and her expertise and we recommend her to everyone."
Michael and Libby Mills